Refund policy


As you can understand, we cannot control what happens to goods once they leave the warehouse. We have set this policy to ensure you are getting the highest possible standards and to safeguard your health and wellbeing.

Postage Companies:

SunnaFoods is not liable for any goods lost or damaged by third-party postage carriers. If your product does not arrive or is damaged in transit, SunnaFoods can issue a discretionary refund. If SunnaFoods decides to issue a refund, the credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.

We do not allow returns or refunds for the following reasons:

  • Didn’t like the taste (secondary consideration to its benefits) We do our best to provide you with high-quality products that taste great, though we understand that deliciousness is subjective, and its perception varies depending on who takes the supplement. However, at the moment we are not able to issue a refund based on the taste of our products and not on results. If you use our products but don’t perceive any changes in your health and well-being, do reach out to us and our support team will see into your matter to issue a discretionary refund.

  • Ordered too much Unfortunately, you can’t return our products after receiving them. In case you made a mistake and ordered more products than you intended to, contact our customer support team via email at info@sunnafoods.com within 48 hours of your purchase, so they can review your case and make a decision accordingly.

     

    SunnaFoods’ Guarantee: the 90-day money-back guarantee

    We trust the quality of our supplements, so every order comes with a 90-day money-back guarantee, counted from the day your order is delivered.

    Take your SunnaFoods every day as instructed. If you are not happy with it, email info@sunnafoods.com within 90 days of delivery and we will refund your order in full.

    • 3-Month Sperm Health Protocol (1 bottle) and other single products: you get every euro back. You don’t need to send anything back.

    • 6-Month Sperm Health Protocol and 6-Month Sperm Health + Drive Protocol (2 bottles): you get every euro back when you return the second bottle of black seed oil softgels unopened, with its seal intact. We’ll email you the return address. You keep the free gifts.

    What we ask: that you took it daily, for example a photo of your empty or nearly empty first bottle. Our team may ask one or two short questions about how you used it.

    Good to know:

    • One guarantee per customer or household. After a refund, we can’t sell you the same product again.

    • Refunds for taste alone aren’t possible.

    • Refunds go back to your original payment method.

    • This guarantee comes on top of your statutory rights.